Help center
Answers about orders, products, delivery and your visit to the store.
12 answers
How do I track my order?
Open the tracking link in your shipping confirmation. If you cannot find it, send your order number and the email used at checkout through our order inquiry page. The team can help locate the dispatch details.
What are the delivery times?
After dispatch, delivery generally takes 1-2 business days for Bangkok and 2-5 business days for other provinces. These estimates do not include order preparation. Product-specific handling or pre-order timelines may differ. Read shipping and processing times.
Can I return or exchange an item?
Please report an incorrect, damaged or incomplete order within 3 days of delivery. Items must be unused and retain their original tags and packaging. Returns require approval. Change of mind and a customer-selected wrong size are not eligible. See all return conditions before sending anything back.
Can you help me choose a size?
Send a product link, your usual size and your preferred fit to LINE @ZICOBKK. For footwear, include your foot length and a pair that already fits you well. Check the specific product size guide before ordering.
Are the products authentic?
ZICO.BKK selects products from brands and trusted retail sources. Ready-stock items are checked before packing. Read about our sourcing and checks, or contact the team with a specific product question before ordering.
Do you have a physical store?
Visit ZICO.BKK at Central Ladprao, G Floor, B2S Zone, Bangkok. Please confirm the item, size and colour you want before travelling. View store information and directions.
Is online stock the same as in-store stock?
Not always. Website and store availability may differ. Send the product name or link, size, colour or a screenshot to the team for a stock check before your visit.
Which payment methods can I use?
The available payment methods are shown at checkout. Your order is confirmed once payment is completed and verified. Read the shopping terms for order confirmation and availability details.
Can I collect my order at the store?
Pickup is available for selected items after stock and collection time have been confirmed with the team. Arrange a pickup on LINE before travelling to Central Ladprao.
Which brands do you carry?
Our selection brings together streetwear, boutique running, footwear and accessories. Current availability varies by brand, item and size. Explore the brand selection or search the online store for current products.
Can I change or cancel my order?
Contact the team before the order is processed. Options depend on the order and its fulfilment status. Sending a request does not confirm that an order is changed or cancelled. Read the cancellation policy.
My order is damaged, incorrect or incomplete. What should I do?
Contact us within 3 days of delivery with your order number, clear product photos and parcel-label photos. Include an unboxing video if available. Keep the original tags, packaging and accessories. Do not send the item back until the team confirms the return steps. Read returns and refunds.
Visit ZICO.BKK
See the pieces in person at Central Ladprao. Ask the team to check your item, size and colour before travelling.
Central LadpraoG Floor, B2S Zone
Bangkok, Thailand