Shipping & returns

From confirmed payment to delivery, and what to do if something is not right.

Before dispatch

We dispatch Monday–Saturday, with a 12:00 noon cutoff (Bangkok time). There is no additional preparation lead time. Orders after the cutoff or on Sunday are dispatched on the next shipping day.

Free shipping within Thailand.

Check your product page

Special handling and pre-order timelines are shown on the individual product page. Those timings can differ from ready-stock preparation.

  1. Confirmed

    Your payment and order details are verified.

  2. Preparing

    The items are checked and packed.

  3. Dispatched

    The parcel leaves the store and tracking details are shared.

Delivery after dispatch
DestinationEstimated transitPlease allow for
Bangkok & nearby areas1–2 daysCarrier schedules, public holidays and address details.
Other provinces2–3 daysDestination, weather and local carrier service.

Transit estimates start after dispatch. They are not guaranteed arrival dates. For an urgent order, contact the team before purchasing.

Track a delivery

Open the tracking link in your shipping confirmation. If you need help finding it, send the order number and the email used at checkout.

Ask for an order update

Collect at Central Ladprao

Pickup is available for selected items after the team confirms stock and your collection time. Online stock may differ from store stock. Arrange collection before travelling.

Arrange store collection

Something not right?

We do not accept returns for change of mind, choosing the wrong size, or not liking the item.

If we shipped the wrong item (including a size different from your order) or the item arrived damaged, please contact us within 3 days of delivery. Items must be unused, with tags and the original box; damage present on arrival is the exception being reported.

Read return conditions

Before returning an item

  • Keep it unused, with all original tags, packaging and accessories.
  • Wait for approval and confirmed return instructions.
  • Please contact ZICO.BKK with your order number and photos before sending the item back by parcel.
  • For an approved wrong-item or damaged-on-arrival return, you pay return postage upfront and claim reimbursement from ZICO.BKK.
  • Approved refunds generally take 7-14 business days after approval and inspection.

Need a hand?

Send a product link or order number. We can help with the details.

Contact the team

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