Shipping & returns
From confirmed payment to delivery, and what to do if something is not right.
Before dispatch
Ready-stock orders are usually prepared within 1-3 business days after payment confirmation, depending on item availability.
Check your product page
Special handling and pre-order timelines are shown on the individual product page. Those timings can differ from ready-stock preparation.
Confirmed
Your payment and order details are verified.
Preparing
The items are checked and packed.
Dispatched
The parcel leaves the store and tracking details are shared.
| Destination | Estimated transit | Please allow for |
|---|---|---|
| Bangkok & nearby areas | 1-2 business days | Carrier schedules, public holidays and address details. |
| Other provinces | 2-5 business days | Destination, weather and local carrier service. |
Transit estimates start after dispatch and do not include order preparation. They are not guaranteed arrival dates. For an urgent order, contact the team before purchasing.
Track a delivery
Open the tracking link in your shipping confirmation. If you need help finding it, send the order number and the email used at checkout.
Ask for an order updateCollect at Central Ladprao
Pickup is available for selected items after the team confirms stock and your collection time. Online stock may differ from store stock. Arrange collection before travelling.
Arrange store collectionSomething not right?
Report an incorrect, damaged or incomplete order within 3 days of delivery. Send your order number, product photos and parcel-label photos, plus an unboxing video if available.
Before returning an item
- Keep it unused, with all original tags, packaging and accessories.
- Wait for approval and confirmed return instructions.
- Change of mind and a customer-selected wrong size are not eligible.
- Approved refunds generally take 7-14 business days after approval and inspection.
Need a hand?
Send a product link or order number. We can help with the details.