Within 3 days
Please report approved return cases within 3 days after delivery.
Refund Policy
ZICO.BKK / Refunds
Refund Policy
A focused return and refund policy designed for selected goods, clear evidence, and premium after-sale handling.
Original state
Items must be unused, unworn, unwashed, unaltered, with original tags and packaging.
7-14 business days
Refunds are processed after approval and product inspection.
Accepted cases
What qualifies
ZICO.BKK accepts returns and refunds only when the item received is incorrect, damaged before use, or incomplete compared with the order.
Please provide your order number, clear product photos, parcel label photos, and an unboxing video if available when you contact the team.
If the return is approved because the wrong item was sent, the item arrived damaged, or the order was incomplete, ZICO.BKK will cover the return shipping cost or reimburse reasonable domestic return shipping cost.
Non-returnable cases
What is not accepted
- Change of mind after purchase
- Wrong size selected by the customer
- Color, fit, or style preference when the product has no defect
- Damage caused after use, washing, cleaning, or alteration
- Sale, promotional, or final-sale items where clearly stated
After approval and product inspection, refunds will be processed through the original payment method or another agreed channel within 7-14 business days.
Support 0944830321 · shopddnclothing@gmail.com · LINE Official: ZICO.BKK · Central Ladprao, G Floor, B2S Zone, Bangkok, Thailand.