Eligible cases
If we shipped the wrong item (including a size different from your order) or the item arrived damaged, please contact us within 3 days of delivery. Items must be unused, with tags and the original box; damage present on arrival is the exception being reported. All requests require review and approval by the team.
Report within 3 days
Contact the team within 3 days of delivery. Include your order number, clear product photos and parcel-label photos. Add an unboxing video if available.
Keep the item and its packaging while the team reviews your request. Do not send anything back before the return steps are confirmed.
Keep the original condition
Items must be unused, unworn, unwashed and unaltered. Original tags, packaging, boxes, accessories and other supplied items must be included.
What is not accepted
We do not accept returns for change of mind, choosing the wrong size, or not liking the item.
- Change of mind after purchase.
- A wrong size selected by the customer.
- Colour, fit or style preference when the product has no defect.
- Damage after use, washing or alteration.
- Missing original tags or packaging required by the return conditions.
Return shipping
For an approved wrong-item or damaged-on-arrival return, you pay return postage upfront and claim reimbursement from ZICO.BKK.
Please contact ZICO.BKK with your order number and photos before sending the item back by parcel. See the refund policy.
Refunds after approval
Refunds are generally processed within 7-14 business days after approval and inspection, through the original payment method or another agreed channel.
Contact the team with your order number if you need an update on an approved refund.
For the store's published policy, read the full policy.